Feedback
At Macedon Ranges Health, we welcome all forms of feedback and group them into the "three C's":
✅ Compliments
Positive feedback about our services or a member of our workforce.
ℹ️ Comments
Neutral feedback that is neither clearly positive nor negative, and where no response or resolution is expected.
⚠️ Complaints
An important part of improving the quality and safety of our services, facilities and policies, we take our responsibilities under the Aged Care Act (2024), relevant funding bodies and relevant professional standards seriously, ensuring all feedback is handled respectfully, confidentially, and responded to in a fair and timely manner.
Whether it’s a compliment, comment, or complaint,
we’re here to listen and we take your feedback seriously.
Please use the button below to provide your feedback:
Send FeedbackIf you’re not satisfied with our response, you can contact the regulatory bodies directly:
1300 582 113
the Commission for Children and Young People
1300 782 978